On-Time In-Full (OTIF)
Category: Analytical
Measures the percentage of customer orders delivered on time and complete.
What it Measures ?
Measures how many orders arrive on time and complete.
Relevant StakeHolders
Logistics Manager, Customer Service Lead
Why it Matters ?
Enhances delivery reliability and customer satisfaction.
In-depth Use Case / Real-world Example
A company manufacturing printers calculates OTIF by tracking the percentage of orders delivered to customers fully and on time. For example, if 950 out of 1000 customer orders are delivered complete and on time, the OTIF rate is 95%. A higher OTIF rate indicates strong supply chain and operational performance, while a low rate suggests inefficiencies that can lead to customer dissatisfaction.
Sample Formula
(On-Time In-Full Orders / Total Orders) * 100