Market Share Percentage

Category: Strategic

The proportion of total market sales captured by the company.

What it Measures ?

Our piece of the total market sales.

Relevant StakeHolders

Executives, Strategy Teams, Board Members

Why it Matters ?

Indicates your share in the market and competitive positioning.

In-depth Use Case / Real-world Example

A manufacturer of air conditioners sells ₹200 crores in a market worth ₹1000 crores annually. Its market share is (200/1000) × 100 = 20%. This KPI helps compare the company's performance against competitors and track competitive positioning over time.

Sample Formula

(Company Revenue / Total Market Revenue) * 100

Track Similar KPIs

Account Penetration Rate

Measures the extent to which you’ve sold your full product/service offering into an existing customer account.
Average Call-to-Meeting Ratio

Measures how many calls it takes, on average, to secure a meeting with a prospect.
Average Deal Size

The average value of closed sales deals over a specific period.
Average Order Value (AOV)

Measures the average revenue generated per order, calculated by dividing total revenue by the number of orders.
Average Revenue Per Unit (ARPU)

The average revenue generated per unit sold over a period.
Backorder Rate

Measures the percentage of orders that cannot be fulfilled due to stock shortages.
Brand Awareness Index

Measures how well a brand is recognized and recalled by target customers in a given market.
Churn Rate

The percentage of customers who stop purchasing over a specific period.
Competitor Price Comparison

Measures the percentage of total opportunities that result in a successful sale.
Contract Renewal Rate

Measures the percentage of contracts that are successfully renewed by existing customers.
Conversion Rate

Measures the percentage of leads that convert into paying customers.
Cost of Goods Sold (COGS)

Total direct costs incurred to produce goods sold during a period.
Customer Acquisition Cost (CAC)

The total cost of acquiring a new customer, including marketing and sales expenses.
Customer Complaint Resolution Time

Measures the average time taken to resolve customer complaints from the moment they are reported.
Customer Credit Available

The credit available against a customer for orders and sales
Customer Credit Limit

The credit limit against a customer for orders and sales
Customer Feedback Score

Measures customer satisfaction or sentiment based on structured feedback collected after interactions or purchases.
Customer Lifetime Value (CLV)

Estimates the total revenue a company expects from a customer over the entire business relationship.
Customer Retention Rate

The percentage of existing customers who continue to buy over a defined period.
Daily Call Volume

Measures the number of calls made by a salesperson each day.
Deal Loss Reasons Analysis

Identifies and categorizes why potential sales deals were lost or did not close.
Demo-to-Close Ratio

Measures the ratio of product demos given to closed deals.
Discount % on Base Amount

The percentage of discount possible on the base amount
Discount Impact Analysis

Analyzes the effect of offering discounts on sales volume, profit margins, and customer behavior.
First Contact Resolution Rate

Measures the percentage of customer inquiries or issues resolved during the first interaction.
Follow-Up Rate

Measures the percentage of leads or opportunities that receive a follow-up action within a specific timeframe.
Gross Margin

The percentage of revenue remaining after subtracting the cost of goods sold (COGS).
GST

The GST chargable on a sale
Invoiced Quantity

The quantity invoiced in a particular sale
Item Price

The price of an item for a particular sale
Lead Response Time

Measures how quickly the sales team responds to incoming leads.
Lead-to-Opportunity Ratio

Indicates the percentage of leads that progress to sales-qualified opportunities.
Net Promoter Score (NPS)

Gauges customer loyalty based on the likelihood of recommending your product or service.
Number of Leads Generated

Measures the total number of new sales leads generated over a specific period.
Number of Opportunities Created

Measures the total number of qualified opportunities that emerge from generated leads.
On-Time Delivery Rate

Measures the percentage of orders delivered on or before the promised delivery date.
Opportunity-to-Win Ratio

Measures the percentage of sales opportunities that result in closed deals.
Order Fulfillment Accuracy

Measures the percentage of orders shipped without errors, such as incorrect products or quantities.
Orders

The number of orders in a particular sale
Price Realization

Calculates the average revenue generated per closed deal over a given period.
Product Mix Analysis

Measures the distribution of sales across different products and product categories.
Profit Margin per Product

Indicates the profit earned on each unit sold, expressed as a percentage of the selling price.
Profitability by Customer Segment

Measures the profitability of sales within different customer segments.
Quota Attainment

Measures the percentage of a salesperson’s or team’s achieved sales against their assigned target.
Repeat Purchase Rate

Measures the percentage of customers who make additional purchases after their initial transaction.
Response Time to Customer Inquiries

Measures the average time it takes for a sales team to respond to customer inquiries.
Returned Orders Percentage

Measures the percentage of orders that are returned by customers.
Revenue by Region

Measures the total sales revenue generated from each geographic region.
Revenue Growth Rate

Measures the percentage increase in revenue over a specific period.
Sales

The total amount of sales
Sales Administrative Time Percentage

Measures the proportion of a salesperson’s time spent on administrative tasks rather than direct selling activities.
Sales Call Effectiveness

Measures the conversion rate of sales calls into meetings or opportunities.
Sales Cycle Efficiency

Measures the average time it takes to convert a lead into a closed sale.
Sales Cycle Length

The average time taken to convert a lead into a closed sale.
Sales Forecast Accuracy

Measures how closely predicted sales match actual sales achieved within a time frame.
Sales Funnel Leakage

Measures the percentage of leads or opportunities lost at each stage of the sales funnel.
Sales including Discount with GST

The total amount sales inclusive of GST
Sales minus Discount given

The total amount collected from sales when discount is removed
Sales minus Discount given with GST

The total amount collected from sales when GST is removed
Sales Pipeline Velocity

Measures how quickly deals move through the sales pipeline to closure.
Sales Productivity

Measures the revenue or output a salesperson generates relative to their input (time, effort, or cost).
Sales Return Amount

The total sales return amount
Sales Return Quantity

The total sales return quantity
Sales ROI

Measures the return generated for every rupee invested in sales activities.
Sales Team Utilization Rate

Measures the percentage of time a sales team spends actively engaging in sales activities.
Sales Training Completion Rate

Measures the percentage of sales reps who complete required training programs within a set timeframe.
Sales Trend Analysis

Measures the average time it takes to close a deal from the first contact to final agreement.
Sales with GST

The sales inclusive with GST
Salesperson Productivity

Measures the total sales revenue generated by each salesperson.
Strategic Account Penetration

Measures the depth of engagement and sales with key high-value accounts.
Territory Growth Rate

Measures revenue growth within a specific sales territory over a period.
Total Discount Given on Base Amount

The total discount on base amount
Upsell and Cross-Sell Revenue

Measures revenue generated from selling additional or complementary products to existing customers.
Win Rate Percentage

The percentage of deals won compared to total opportunities pursued.

Market Share Percentage

What it Measures ?

Relevant StakeHolders

Why it Matters ?

In-depth Use Case / Real-world Example

Sample Formula

Track Similar KPIs

Focus on insights.

Not data preparation!

What it Measures ?

Relevant StakeHolders

Why it Matters ?

In-depth Use Case / Real-world Example

Sample Formula

Track Similar KPIs

Account Penetration Rate

Average Call-to-Meeting Ratio

Average Deal Size

Average Order Value (AOV)

Average Revenue Per Unit (ARPU)

Backorder Rate

Brand Awareness Index

Churn Rate

Competitor Price Comparison

Contract Renewal Rate

Conversion Rate

Cost of Goods Sold (COGS)

Customer Acquisition Cost (CAC)

Customer Complaint Resolution Time

Customer Credit Available

Customer Credit Limit

Customer Feedback Score

Customer Lifetime Value (CLV)

Customer Retention Rate

Daily Call Volume

Deal Loss Reasons Analysis

Demo-to-Close Ratio

Discount % on Base Amount

Discount Impact Analysis

First Contact Resolution Rate

Follow-Up Rate

Gross Margin

GST

Invoiced Quantity

Item Price

Lead Response Time

Lead-to-Opportunity Ratio

Net Promoter Score (NPS)

Number of Leads Generated

Number of Opportunities Created

On-Time Delivery Rate

Opportunity-to-Win Ratio

Order Fulfillment Accuracy

Orders

Price Realization

Product Mix Analysis

Profit Margin per Product

Profitability by Customer Segment

Quota Attainment

Repeat Purchase Rate

Response Time to Customer Inquiries

Returned Orders Percentage

Revenue by Region

Revenue Growth Rate

Sales

Sales Administrative Time Percentage

Sales Call Effectiveness

Sales Cycle Efficiency

Sales Cycle Length

Sales Forecast Accuracy

Sales Funnel Leakage

Sales including Discount with GST

Sales minus Discount given

Sales minus Discount given with GST

Sales Pipeline Velocity

Sales Productivity

Sales Return Amount

Sales Return Quantity

Sales ROI

Sales Team Utilization Rate

Sales Training Completion Rate

Sales Trend Analysis

Sales with GST

Salesperson Productivity

Strategic Account Penetration

Territory Growth Rate

Total Discount Given on Base Amount

Upsell and Cross-Sell Revenue

Win Rate Percentage