Downtime Due to Service Issues
Category: Operational
Measure downtime caused by service problems to prevent future impact.
What it Measures ?
How long services are unavailable due to issues.
Relevant StakeHolders
Maintenance, Ops Managers
Why it Matters ?
Minimizes downtime caused by service delays.
In-depth Use Case / Real-world Example
In manufacturing, downtime means lost output. If a press machine is idle for 10 hours a month due to slow service, this is a clear operational risk. The goal is to minimize this through faster response, better planning, and proactive maintenance. Monitoring downtime helps teams understand the real business cost of poor service delivery.
Sample Formula
Total Downtime Due to Service Delays