Number of Service Requests
Category: Operational
Tracks the total number of service-related issues or maintenance requests logged over a period.
What it Measures ?
How many service requests we get.
Relevant StakeHolders
Support Teams, Ops
Why it Matters ?
Tracks volume of service requests handled.
In-depth Use Case / Real-world Example
This gives a clear view of how often service support is needed. In a manufacturing setup, a rise in service requests may point to aging equipment, process flaws, or staff misuse. For example, if a factory logs 500 requests per month, teams can identify patterns—are most related to one machine? Or during night shifts? This metric helps in resource planning and identifying underlying root causes to reduce breakdowns and improve asset reliability.
Sample Formula
Total Customer Requests Logged