Service Order Completion Rate
Category: Analytical
Measures the percentage of service orders that are completed on time and within scope.
What it Measures ?
How many service jobs we finished.
Relevant StakeHolders
Ops Managers, Fulfillment Team
Why it Matters ?
Improves service order completion rates.
In-depth Use Case / Real-world Example
Service Order Completion Rate calculates the proportion of service orders fulfilled within the agreed-upon timeframe. For example, if 95 out of 100 service orders are completed on time, the rate is 95%. This KPI helps assess operational efficiency. In manufacturing, where timely service or maintenance is crucial, a high completion rate ensures minimal disruptions and operational efficiency.
Sample Formula
(Completed Service Orders / Total Service Orders) * 100