PRODUCT
PM Four Hour Reach
Preventive Maintenance four hour reach
Get Started
Percentage of service requests which were attended within 4 hours
KPI Definition
Preventive Maintenance Four Hour Reach is a key performance indicator (KPI) employed within the service industry to measure the efficiency and effectiveness of preventive maintenance activities. It represents the proportion or quantity of scheduled preventive maintenance tasks, inspections, or activities that are initiated or completed within a stringent four-hour window from their scheduled start time.
Business Value
This metric is important for service managers to keep a track of open service requests that need to be attended to at their respective prioirity
Movement Direction
Sample Formula
COUNT(SRN) where : PM_Four_Hour_Reach ='Y'", "PM_or_BD_Call = 'PM' and Status in ('Closed', 'Completed') / COUNT(SRN) where : PM_or_BD_Call = 'PM' and Status in ('Closed', 'Completed')
